Trust

Operational

Maintenance February 4, 2019


Data Carrier Maintenance

Scheduled Start: 02/04/2019 9:00:00 PM MST
Scheduled End: 02/05/2019 3:00:00 AM MST

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

United States
Canada
Europe

Notes

01/31/2019 10:18:51 PM MST - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Mon. Feb 4, 2019. The time frame for this maintenance will begin at 9:00 PM MST (11:00 AM Eastern GMT-4) and is expected to finish at 3:00 AM MST (5:00 Eastern GMT-4) the following morning. This maintenance will focus on a communication circuit between our data centers. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 3 hours of downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Maintenance February 5, 2019


Data Carrier Maintenance

Scheduled Start: 02/05/2019 9:00:00 PM MST
Scheduled End: 02/06/2019 3:00:00 AM MST

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

United States
Europe

Notes

01/31/2019 10:23:00 PM MST - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Mon. Feb 5, 2019. The time frame for this maintenance will begin at 9:00 PM MST (11:00 PM Eastern GMT-4) and is expected to finish at 3:00 AM MST (5:00 Eastern GMT-4) the following morning. This maintenance will focus on a communication circuit between our data centers. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 3 hours of downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Maintenance February 7, 2019


Data Carrier Maintenance

Scheduled Start: 02/07/2019 10:00:00 PM MST
Scheduled End: 02/08/2019 4:00:00 AM MST

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Neuralytics
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

02/07/2019 11:31:50 AM MST - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Thurs. Feb 07, 2019. The time frame for this maintenance will begin at 10:00 PM MST (12:00 AM Eastern GMT-5) and is expected to finish at 4:00 AM MST (6:00 AM Eastern GMT-5) the following morning. This maintenance will focus on a communication circuit between our data centers. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 1 hour of downtime during the maintenance window, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Maintenance February 8, 2019


Data Carrier Maintenance

Scheduled Start: 02/08/2019 10:00:00 PM MST
Scheduled End: 02/09/2019 4:00:00 AM MST

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Neuralytics
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

02/07/2019 11:33:23 AM MST - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Fri. Feb 08, 2019. The time frame for this maintenance will begin at 10:00 PM MST (12:00 AM Eastern GMT-5) and is expected to finish at 4:00 AM MST (6:00 AM Eastern GMT-5) the following morning. This maintenance will focus on a communication circuit between our data centers. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 1 hour of downtime during the maintenance window, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Maintenance February 12, 2019


Data Carrier Maintenance

Scheduled Start: 02/12/2019 10:00:00 PM MST
Scheduled End: 02/13/2019 4:00:00 AM MST

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Neuralytics
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

02/05/2019 11:36:53 PM MST - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Tues. Feb 12, 2019. The time frame for this maintenance will begin at 10:00 PM MST (12:00 AM Eastern GMT-4) and is expected to finish at 4:00 AM MST (6:00 Eastern GMT-4) the following morning. This maintenance will focus on a communication circuit between our data centers. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 4 hours of downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Maintenance February 21, 2019


Data Carrier Maintenance

Scheduled Start: 02/21/2019 6:00:00 PM MST
Scheduled End: 02/21/2019 10:00:00 PM MST

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Neuralytics
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

02/07/2019 2:35:28 PM MST - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Thur. Feb 21, 2019. The time frame for this maintenance will begin at 6:00 PM MST (8:00 PM Eastern GMT-5) and is expected to finish at 10:00 PM MST (12:00 AM Eastern GMT-5). This maintenance will focus on a communication circuit between our data centers. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 4 hours of downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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30

Firestorm product issue

2019-01-30

Incident Log

Playbooks on US3 Pod slowness and agent leg

2019-01-30

Incident Log

12:20 PM MST

The InsideSales.com Technology Team is observing an issue with Playbooks product on the US3 Pod. End users are experiencing some general slowness with the product and agent leg not saving correctly. We are aware of the issue and are actively working to restore service to Playbooks product on US3. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:39 PM MST

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 12:38am MST we restored service to the Playbooks product on the US3 Pod. InsideSales.com Technology Team

State: Monitoring

Status: Operational

8:48 AM MST

The InsideSales.com Technology Team has identified the underlying issue with this incident. On January 30th at 12:38am MST, we restored service to the Playbooks product on the US3 Pod. InsideSales.com Technology Team

State:

Status: Operational

31
1
2
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5

Playbooks US2 issue

2019-02-05

Incident Log

1:16 PM MST

The InsideSales.com Technology Team has detected a possible issue with Playbooks product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

1:25 PM MST

The InsideSales.com Technology Team is observing an issue with Playbooks product with the US2 Pod. End users are experiencing slowness with the functionality of the product. We are aware of the issue and are actively working to restore service to Playbooks product on the US2 Pod. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

1:45 PM MST

The InsideSales.com Technology Team is observing that the Playbooks US2 Pod has returned to a normal functioning state at 1:32pm MST. InsideSales.com Technology Team

State: Monitoring

Status: Operational

6
7
8

Playbooks US2 issue

2019-02-08

Incident Log

1:41 PM MST

The InsideSales.com Technology Team is observing an issue with Playbooks product on the US2 Pod. End users are experiencing some errors when trying to save a call disposition after making a phone call. We are aware of the issue and are actively working to restore functionality to the disposition of a call after it has been completed. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:54 PM MST

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 1:55pm MST we restored service to the call disposition functionality within the Playbooks product. InsideSales.com Technology Team

State:

Status: Operational

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PowerDialer LMP
24
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27
28
29
30
31
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5
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7

PowerDialer Issue

2019-02-07

Incident Log

8:07 AM MST

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:16 AM MST

The InsideSales.com Technology Team is observing an issue with PowerDialer product. Some end users are experiencing some delays with making phone calls in the PowerDialer and/or errors when trying to make a phone call and/or double agent legs connecting to the agent with the product. We are aware of the issue and are actively working to restore service to PowerDialer. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:29 AM MST

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:17am MST we restored service to the PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

11:31 AM MST

The InsideSales.com Technology Team has identified the underlying issue with this incident. On February 7, 2019 at 8:17am MST, we restored service to the PowerDialer product. InsideSales.com Technology Team

State:

Status: Operational

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PowerDialer Salesforce
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7

PowerDialer Issue

2019-02-07

Incident Log

8:07 AM MST

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:16 AM MST

The InsideSales.com Technology Team is observing an issue with PowerDialer product. Some end users are experiencing some delays with making phone calls in the PowerDialer and/or errors when trying to make a phone call and/or double agent legs connecting to the agent with the product. We are aware of the issue and are actively working to restore service to PowerDialer. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:29 AM MST

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:17am MST we restored service to the PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

11:31 AM MST

The InsideSales.com Technology Team has identified the underlying issue with this incident. On February 7, 2019 at 8:17am MST, we restored service to the PowerDialer product. InsideSales.com Technology Team

State:

Status: Operational

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PowerDialer Dynamics
24
25
26
27
28
29
30
31
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Lead Management Platform
24
25
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31
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20
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22
Predictive Pipeline
24
25
26
27
28
29
30
31
1
2
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9
10
11
12
13
14
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18
19
20
21
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Firestorm
24
25
26
27
28
29
30

Firestorm product issue

2019-01-30

Incident Log

7:22 AM MST

The InsideSales.com Technology Team is observing an issue with the FireStorm product. End users are experiencing the inability to use the the product. We are aware of the issue and are actively working to restore service to FireStorm product. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

7:54 AM MST

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 7:53 MST we restored service to the FireStorm product. InsideSales.com Technology Team

State:

Status: Operational

Playbooks on US3 Pod slowness and agent leg

2019-01-30

Incident Log

31
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Neuralytics
24
25
26
27
28
29
30
31
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Vision
24
25
26
27
28
29
30
31
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PowerStandings
24
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31
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Call Quality
24
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31
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Inbound Calls
24
25
26
27
28
29

Inbound Calls not routing correctly

2019-01-29

Incident Log

10:24 AM MST

The InsideSales.com Technology Team has detected a possible issue with Inbound call routing. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:27 AM MST

The InsideSales.com Technology Team is observing an issue with inbound functionality of the PowerDialer product. End users are experiencing inbound calls are not routing properly. We are aware of the issue and are actively working to restore inbound call routing functionality. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

10:30 AM MST

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 10:29am MST we restored service to the inbound call routing functionality within the PowerDialer product. InsideSales.com Technology Team

State:

Status: Operational

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