Customer Support’s primary goal is to ensure customer success through it sales acceleration platform. Our customer support team, backed by a global user community, has the experience and resources to help resolve issues and ensure that users get the most out of the InsideSales platform

Online Support Community

The InsideSales Online Community
has frequently asked questions, training videos, best practices and additional help for users. Please refer to this video for step-by-step instructions to access the community.

Submitting Cases

Customers can submit cases directly through
the community portal
or by calling InsideSales’ toll-free support line at 866-593-2807.

Trust Site

InsideSales believes in trust, transparency and giving real-time, accurate reporting on system availability and scheduled downtimes. Please visit our Trust page for up-to-date availability information.

Support Hours

Support coverage is available Monday through Friday during normal business hours. For cases submitted during evenings, weekends and holidays, extended support is available through Premier Support (see details below).

Premier Support

Senior Support Team

Direct access to senior engineers who know the customer’s business and are dedicated to each customer’s success.

Faster Response SLAs

Premier Support guarantees response times under 30 minutes for all business critical cases.

24/7/365 Coverage

Premier Support guarantees around-the-clock coverage for customers regardless of time of day or where the customers are located.

Proactive Alerts

Proactive alerts of any system stability or availability issues together with comprehensive after-incident reports.